Return and Refund Policy

Return and Refund Policy

Thank you for shopping with Shoppers Directx. We appreciate your business and want you to have a pleasant shopping experience. Please read our Return and Refund Policy carefully to understand your rights and obligations regarding returns, exchanges, and refunds.

1. General Policy

We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, you may be eligible for a return, exchange, or refund in accordance with the terms outlined below. This policy applies to purchases made directly through our official website only.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • It must be returned in its original packaging with all original tags, labels, and accessories included.
  • A valid proof of purchase or order confirmation must be provided.
  • The return request must be made within 7–14 days (depending on your region) from the date of delivery.

Items that do not meet these conditions may not be accepted for return.

3. Non-Returnable Items

Some products are not eligible for returns or refunds due to their nature. These include but are not limited to:

  • Gift cards or downloadable digital products
  • Personal care, hygiene, or intimate items
  • Customized or personalized products
  • Perishable goods such as food or flowers
  • Items purchased on final sale or clearance

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at support@shoppersdirectx.com within the eligible return period and provide your order number, product details, and reason for return.
  2. Once your request is approved, you will receive return instructions, including the return address.
  3. Carefully package the item to avoid damage during transit. We recommend using a trackable shipping method.
  4. Send the product to the address provided. You may be responsible for return shipping costs unless the return is due to our error or a defective item.

5. Inspection and Approval

Once we receive your returned product, our quality assurance team will inspect it. You will be notified by email whether your return has been approved or rejected. If approved, the refund or replacement process will begin within a reasonable time frame.

6. Refunds

If your return is approved, we will process your refund to your original payment method within 7–10 business days after the returned item is received and inspected. Please note that processing times may vary depending on your bank or payment provider.

Shipping charges, handling fees, and taxes (where applicable) are generally non-refundable unless the return is due to a product defect or fulfillment error on our part.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact our customer support with your order details and a brief description of the issue. Exchanges are subject to product availability.

8. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery. We may request photographic or video evidence to verify the issue. Upon confirmation, we will arrange a replacement or issue a full refund at no extra cost to you.

9. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

  • First, check your bank account or payment app again.
  • Contact your credit card company or bank, as it may take additional time for the refund to be officially posted.
  • If you’ve done all this and still have not received your refund, please contact us at support@shoppersdirectx.com.

10. Cancellation Policy

Orders can be canceled within 12 hours of purchase, provided that they have not yet been processed or shipped. Once your order has been dispatched, it cannot be canceled and must go through the return process.

11. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. In such cases, Shoppers Directx will bear the cost of return shipping. We recommend using a reliable courier service with tracking for your return shipment, as we are not responsible for lost or undelivered return parcels.

12. Refund Exceptions

We reserve the right to deny refunds in cases of excessive returns, abuse of return policy, or returns without valid reason. All decisions made by Shoppers Directx regarding refunds and returns are final.

13. Policy Updates

We may modify or update this Return and Refund Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions or concerns regarding this Return and Refund Policy, please contact us at:

Shoppers Directx
Email: support@shoppersdirectx.com
Address: 416 S B St, Arkansas City, KS 67005, USA.